FAQ
FAQs
How many nails come in a set?
If you order a standard size, the set comes with 10 nails. If you order a full-size set, the nail count depends on the shape and length you choose:
- Extra-Extra-Short Square: 26 nails
- Extra-Short Square: 26 nails
- Short Square: 24 nails
- Extra-Short Oval: 20 nails
What comes in the package?
The set of nails you ordered, along with an application kit containing:
- Two sizes of nail tabs x 4 of each
- Nail glue x 1
- Plastic cuticle pusher x 1
- Nail buffer x 1
- Nail file x 1
- Alcohol wipes x 4
Do you ship internationally?
Currently, we ship only to New Zealand and Australia.
What do I do if my package is lost?
Once the package is handed over to the carrier, Oddity House has no control over it. Please contact the postal service and reach out to us via email: hello@oddityhouseofficial.com
Are the nails reusable?
Yes! If the nails are still in good condition after removal, gently buff the back of the nail to remove old glue and reapply as usual.
How do I figure out my nail size?
Check out our "How to Size" page for all the details, and we also offer sizing kits for purchase. Feel free to reach out to us if you're still unsure!
The standard nail sizes don’t fit my nails, what should I do?
If none of the standard sizes fit, select “custom” and leave your nail measurements in the checkout instructions (Example: 15mm, 12mm, 13mm, 12mm, 10mm). Please note that currently we can only make nails that fit into the individual size charts.
Do you accept exchanges or offer refunds?
Due to the handmade nature of our products and for hygiene reasons, all sales are final. Please double-check your measurements and order details before checkout.
If you receive a defective or damaged product, contact us within 14 days of delivery so we can assist you.
How long does it take to process and ship my order?
Please check our policy page for details on processing times.